Delete your account
How to delete your Kanatago account, including when you can no longer log in.
Last updated: March 22, 2026
If you can log in, open Kanatago, go to Settings and delete your account there. If you can’t, follow the email steps below.
Who can request deletion
The account owner can request deletion of their Kanatago app account. For security reasons, we only process manual requests after verifying that the requester controls the account or can provide enough information to prove ownership.
What data is deleted
When an account deletion request is completed, we delete the Kanatago app account and associated app data tied to that profile, including:
- Profile and authentication record for the Kanatago account
- Routes created by the user and related participation records tied to the profile
- Memories / treasure posts created by the user, including uploaded treasure images
- Chat messages sent by the user and conversation participation rows tied to the profile
- Avatar files and user-owned uploaded media linked to the profile
- Linked step-source tokens and related profile-linked gameplay records that are removed by cascading cleanup
What may be retained
We may retain limited information where required for legal, security, fraud-prevention, or financial reasons. Examples can include:
- Support emails and correspondence you sent to us
- Store or payment transaction records maintained by Apple, Google, RevenueCat, or other payment infrastructure
- Short-lived infrastructure logs, backups, or security records that age out in normal retention cycles
How long deletion takes
In-app deletion starts immediately after the authenticated request is submitted. Manual email requests are processed after identity verification and are normally completed within 30 days.
How to request deletion if you cannot access the app
- Email [email protected] with the subject line Kanatago Account Deletion Request.
- Send the request from the email address on the Kanatago account if possible.
- If you cannot send from the registered email, include your Kanatago username, the account email you used, your device platform, and any other details that help us verify ownership.
- We may ask follow-up questions before deleting the account if the request cannot be verified safely.
Related
Read the Privacy Policy, or visit Support.