Support

Email [email protected] and we’ll get back to you.

Email us

To help us find your account and the problem, include:

  • Your Kanatago username or account email
  • Your phone model and whether it’s iPhone or Android
  • What happened, and what you expected
  • Screenshots, if you have them

Email support

Quick fixes

  • Steps not updating? Check that Kanatago still has Health or Motion access in your phone’s settings.
  • On Android, see Health Connect on Android below.
  • Steps from a watch can take a few hours to reach Apple Health or Health Connect, and then Kanatago.
  • To stop a subscription, cancel it in your App Store or Google Play account.
  • Report memories, comments, profile photos or accounts from inside the app.

Delete your account

In the app, go to Settings and delete your account. If you can’t log in, follow the steps on the account deletion page.

Privacy and terms

How we handle your data, what AI features use, your rights, and the rules for using Kanatago: Privacy & Terms.

Health Connect on Android

Kanatago recommends Health Connect as the default Android step source. On some newer Android phones, Health Connect can count steps from your phone directly. It can also merge steps from supported apps and wearables in one place.

How Kanatago uses Health Connect data

  • Kanatago requests access only so it can read step data for virtual route progress and related gameplay features.
  • If you allow background access, Kanatago may read step data while the app is not open so your progress can stay current.
  • If you allow access to past data, Kanatago may read eligible historical step data that Health Connect makes available so setup and sync repair can be more accurate.
  • Kanatago does not sell Health Connect data and does not use it for advertising.
  • You can revoke Health Connect access at any time in Android or Health Connect settings.

Set up Health Connect for Kanatago

  • Open Kanatago and choose Health Connect as your step source.
  • Allow the Health Connect permissions for steps when Android asks.
  • If Health Connect is not installed on Android 13 or lower, install or update it from Google Play first.
  • On Android 14 and higher, Health Connect may already be built into the phone settings.

Use your phone as the source

  • On some supported Android phones, Health Connect may expose a separate phone-only step feed after Kanatago or another app has step-read access.
  • Availability varies by phone model, Android version, and which step origins your device exposes through Health Connect.
  • If Kanatago does not detect a separate phone-only feed, it will recommend Health Connect for merged steps instead of showing a broken phone-only option.

Add other sources to Health Connect

  • Open Health Connect on your Android device.
  • Go to App permissions and connect the apps you want to share data with Health Connect.
  • Check the step permissions for each app and make sure step sync is turned on inside that app as well.
  • If multiple apps write steps, Health Connect can merge them and lets you control priority when there are conflicts.

Google Fit and Garmin

  • If Google Fit or Garmin Connect step data is available on your phone through Health Connect, Kanatago can read it when you use Health Connect as your source.
  • Availability can vary by app version, region, Android version, and each app's own Health Connect support.
  • If a connected app is not syncing, open that app first and look for its own Health Connect permissions or sync settings, then reopen Kanatago.

When to use Device instead

  • Choose Device only if Kanatago shows that phone-only mode is available on your Android device.
  • If Health Connect only exposes merged sources such as Google Fit, Garmin Connect, or other connected apps, Kanatago will mark Device as unavailable and recommend Health Connect instead.
  • Choose Health Connect if you want the simplest Android setup and the best chance of pulling steps from your phone, watches, and compatible apps in one place.