Last updated: March 28, 2026
Please read these Terms of Service carefully before using the Kanatago mobile application and related services operated by Kanatago AS. Your access to and use of the service is conditioned on your acceptance of and compliance with these terms.
We do not provide medical advice, diagnosis, or treatment. Step counts, distances, and other wellness-related metrics are estimates only and must not be relied on for medical purposes. Always consult a qualified healthcare professional before beginning any new exercise program if you have relevant health concerns.
You acknowledge that using Kanatago may involve physical activity in the real world. You are responsible for remaining aware of your surroundings and for using the app safely.
You may create and access your Kanatago account using email/password and, where available, supported third-party sign-in methods such as Apple Sign In and Google Sign In. You may also be able to link or unlink supported sign-in methods in the app settings as long as your account retains a valid access method.
Kanatago includes chats, shared routes, avatars, profile photos, memories, memory photos, memory comments, and other social features. You must not upload or share abusive, hateful, threatening, sexually explicit, dangerous, discriminatory, fraudulent, or otherwise objectionable material.
By posting text, images, or other content to the service, you grant Kanatago AS a non-exclusive, worldwide, royalty-free license to host, process, display, and distribute that content solely as needed to operate and improve the service features you choose to use.
Users can report specific memories, memory comments, profile photos, user accounts, and AI-generated content inside the app. Reports are reviewed for community safety, legal compliance, and app store policy compliance. Repeated or severe violations may lead to content removal, loss of community privileges, account suspension, or permanent bans.
The app may offer subscriptions and consumable purchases for premium, social, storage-backed, and AI-powered features.
Kanatago may use AI to generate Local Lore, Journey Stories, StoryTime recaps, Trail Duel content, and related experiences. AI output may be inaccurate, repetitive, incomplete, ambiguous, or fictional and must not be relied on for factual, educational, medical, legal, financial, or professional decisions.
If you encounter AI-generated content that is offensive, inappropriate, misleading, unsafe, or otherwise problematic, you can report it directly in the app using the report action displayed alongside each AI result. Reports may include the AI feature type, the generated output, associated route or location context, your selected reason category, and your user identifier so we can review and act on the report.
We may develop and provide updates to the application, including upgrades, bug fixes, patches, and new features. You agree that the application may automatically download and install these updates where supported by your platform, and that updates will be treated as part of the service and governed by these terms.
The service is provided on an "AS IS" and "AS AVAILABLE" basis to the maximum extent permitted by law. We do not guarantee uninterrupted operation, perfect accuracy, availability, security, or error-free functionality.
We also do not guarantee the quality, completeness, reliability, or safety of user-generated content, third-party services, or AI-generated output. While we use commercially reasonable measures to secure the service, no platform can be guaranteed immune from security incidents or failures in third-party components.
To the maximum extent permitted by applicable law, Kanatago AS is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or other intangible losses arising from use of the service.
To the extent permitted by law, Kanatago AS's aggregate liability for claims relating to the service will not exceed the greater of USD 50 or the amount you paid to Kanatago AS in the 12 months preceding the event giving rise to the claim.
These terms are governed by the laws of Norway, without regard to conflict-of-law rules. Disputes will be handled in the courts of Oslo, Norway unless mandatory law requires otherwise.
We may send service-related communications to the email address registered to your account where reasonably necessary to operate, secure, support, or administer the service. These communications may include account verification messages, security alerts, password-reset and recovery messages, billing and subscription notices, important changes to features or availability, material changes to these terms or our privacy policy, moderation or account-enforcement notices, and other legally required or operationally necessary notices.
You are responsible for keeping your account email address accurate and up to date. Service-related communications are not marketing communications, and you may continue to receive them even if you opt out of optional newsletters or promotional emails.
Kanatago includes community features such as chat, shared routes, memories, memory comments, shared media uploads, profile avatars, and AI-assisted experiences. These features are available only if you use them responsibly.
We may review, restrict, remove, or moderate user content and accounts when needed to keep the service safe, comply with law, investigate abuse, or enforce these terms. This may include reviewing reports about memories, comments, profile photos, chat content, and AI-generated content.
Users can report content and block other users directly within the app. Repeated or severe violations may lead to content removal, loss of community privileges, account suspension, or permanent bans.
Before using certain community features, the app may ask you to explicitly accept the Terms of Service, Privacy Policy, and Community Rules. If you do not accept them, some posting or sharing features may remain unavailable.
Kanatago AS
Oslo, Norway
Contact: [email protected]
We use Supabase and other service providers to operate the product. Data is transmitted using encryption in transit, and storage access is controlled according to the feature. The database and storage systems are managed with access controls designed to limit access to authorized personnel and systems.
We do not sell personal data. Health, motion, and related account data is primarily processed within Kanatago and stored through our infrastructure providers where needed to operate, secure, support, and legally maintain the service.
When you voluntarily join a shared route or team, other participants in that route may be able to see your display name, avatar, current step contribution, and virtual location on the route map.
Content you choose to post in shared areas of the service, such as chat messages, shared route memories, memory comments, and route-related media, will be visible to users who have access to that conversation or route.
Depending on the enabled feature, Kanatago may use trusted service providers to operate the app, billing, authentication, AI features, analytics, notifications, and infrastructure.
When Health Connect or other health integrations are enabled, we use the received step data only for Kanatago features and for the limited infrastructure needed to store, sync, secure, and support the app. We do not sell Health Connect data, and we do not permit advertising use of it by service providers on our behalf.
Where GDPR applies, we generally process personal data because it is necessary to perform our contract with you, because you have given consent, or because we have legitimate interests in securing, operating, improving, moderating, and administering the service.
Service-related communications are generally processed because they are necessary to perform our contract with you, comply with legal obligations, or pursue our legitimate interests in operating, securing, supporting, and administering the service. Optional newsletters or promotional communications are handled separately in accordance with applicable law and your communication preferences.
We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce our agreements, and maintain safety and abuse-prevention systems. When you delete your account, we will remove or anonymize personal data that is no longer required to be retained.
Health and motion data, including Health Connect step data and related sync metadata, is retained only as long as reasonably needed to provide route progress, preserve step-source integrity, investigate sync issues, protect against abuse, and comply with legal obligations. When no longer needed, it is deleted or anonymized.
You can request deletion inside the app or, if you cannot access the app, through the public workflow at account-deletion.html. That page explains what is deleted, what may be retained for legal, security, financial, or abuse-prevention reasons, and how long manual deletion requests may take.
If you have questions about privacy, terms, support, or deletion, contact [email protected] or use support.html.
The public deletion page is available at https://kanatago.app/account-deletion.html. It is public, reachable without login, and intended for store reviewers and users who cannot access the app.
You can also delete your account from within the app where supported. Manual deletion requests may require identity verification before processing.